Warranty - Kinesis Bikes
Sector-warranty

Warranty


Warranty


All Sector rims wheelsets are guaranteed against manufacturing defect for the lifetime of the product, with one year warranty for decal defects. For other parts and accessories such as hubs, spokes, nipples, freehub bodies, valves and end caps, the warranty is one year. These limited warranties do not apply to normal wear and tear, claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash or misuse. Installation of components, parts, or accessories not originally intended for use with or compatible with Sector wheelsets and components will void any warranty offered by Sector. Sector warranty applies to the original purchaser only and applies to Sector wheels or products purchased from an authorised Sector dealer only. Product registration or proof of purchase is required for any warranty claim.


If you purchased your Sector wheelset or product from an authorised dealer and you believe you have a valid warranty claim, then this should be first dealt with by the Sector dealer where you originally purchased the wheelset or product from. Your rights under the Consumer Rights Act 2015 are against the retailer, i.e. the company that sold you the product, not the manufacturer or distributor, so you must take any claim to the retailer. If there is a valid case, then the wheelset or product will be sent to us at Sector for further inspection and outcome. If you purchased the wheelset or product direct from Sector then please contact us. No warranty claims will be considered without proof of purchase of the wheelset or product.


For the warranty periods described above, Sector will repair or replace the defective part, at its option, without charge for the part or the repair. Refurbished parts may be used for repairs or replacements. Parts used for replacement, whether new or refurbished, are warranted for the remainder of the original warranty period. In the event of a part replacement, Sector cannot guarantee a colour match to the original wheelset or product.


To obtain warranty service, the original owner must pay all labour and transportation charges associated with the repair or replacement of all parts under this warranty. Under no circumstance does this limited warranty include the cost of travel or shipment to and from Sector or an authorized Sector dealer.



Crash Replacement / Expired Warranty


If you are the original owner and you have damaged your Sector wheelset or product in an accident or crash, Sector may make replacement parts available at a discounted price.


All Sector wheelsets or products that you would like to have inspected for crash replacement, should be first dealt with by the authorised Sector dealer where you originally purchased the wheelset or product. If there is a case, then the wheelset or product will be sent to Sector for further inspection and outcome.


If Sector offers a crash replacement or non-warranty replacement, the defective item must be returned to and become the property of Sector.


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